Inspired by a student who graduated with a First but is shy about making calls to find work, I’ve put together a short video that will help anyone needing to know some basics and also help professionals brush up on their technique.
Enjoy, and please share!
If you prefer to read than watch a video, here are my…
Top 6 techniques for communicating on telephone calls
1. Be upfront if you’re not in the right environment
If you can’t take a professional call properly (noise, distraction, lack of privacy), apologise and suggest calling back. This manages expectations and maintains professionalism.
2. Use a posture that works for you (sit, stand, or pace)
There’s no single “correct” position. Choose what helps you speak confidently and clearly — but ensure your surroundings don’t disrupt the call or others nearby.
3. Smile while you speak
Even though the other person can’t see you, smiling changes your tone. It makes your voice sound warmer, friendlier, and more engaging.
4. Speak at eye level or slightly above
Imagine the other person is in front of you. Keeping your head up improves posture, breath support, and vocal quality, making you sound more confident.
5. Take notes during the call
Record key points, names, dates, and times. This helps you remember details and signals that you value what the other person is saying.
6. Recap before ending the conversation
Summarise what was discussed and clarify next steps. This ensures mutual understanding and reduces the chance of mistakes later.
Need help with your communication skills? I’m here to help you find your voice and grow your confidence – drop me a line or give me a call.
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